Automatic Guides
Spill?
Did you spill bioethanol while refueling your automatic fireplace?
Bio fireplace won't start?
Are you experiencing problems with starting/turning on your automatic Decoflame fireplace?
Refueling
Having trouble or doubt about refueling your bio fireplace? Get help here.
How do i turn off my Automatic bio fireplace?
Watch a small guide for best practice, when it comes to turning off your automatic bio fireplace.
Cleaning a automatic bio fireplace
If you want to be 100% sure what you need to do when cleaning your fireplace this guide might help.
Serial number? - how/where
Need to find your automatic fireplace’ serial number?
Still having trouble?
You are always welcome to call our support
Opening hours
Mon- Thurs: 08.00 – 16.00
Friday: 08.00 – 15.30
Sat- Sun: Closed
