Automatic Guides


Did you spill bioethanol while refueling your automatic fireplace?

Bio fireplace won't start?

Are you experiencing problems with starting/turning on your automatic Decoflame fireplace?


Having trouble or doubt about refueling your bio fireplace? Get help here.

How do i turn off my Automatic bio fireplace?

Watch a small guide for best practice, when it comes to turning off your automatic bio fireplace.

Cleaning a automatic bio fireplace

If you want to be 100% sure what you need to do when cleaning your fireplace this guide might help.

Serial number? - how/where

Need to find your automatic fireplace’ serial number?

Still having trouble?

You are always welcome to call our support

Opening hours
Mon- Thurs:  08.00 – 16.00
Friday:            08.00 – 15.30
Sat- Sun:                 Closed