Support

Decoflame App - Operational Status

  • iOS

Our Decoflame App now works with iOS 13.

Our new Decoflame App for iOS 13 is ready for download on the App Store.

If you already have a previous version of our Decoflame App installed on your device, and have automatic updates turned on, you will get the newest version automatically. If you don’t have automatic updates turned on you need to update the Decoflame App manually from the App Store to get the newest version.

Still experiencing problems? Please contact us at +45 9630 4800 or by email info@decoflame.dk

  • Android

Our new Decoflame App for Android now works with Android 10

Our new Decoflame App is now compatible with Android 10.

Our new Decoflame App for Android is optimized for the newest Android versions – this means that if you are using Android 6 or older, you might experience trouble connection to your fireplace.

If you own an Android device and are experiencing problems, please contact us at +45 9630 4800 or by email info@decoflame.dk

Still having trouble?

You are always welcome to call our support

Opening hours
Mon- Thurs:  08.00 – 16.00
Friday:            08.00 – 15.30
Sat- Sun:                 Closed