Privacy Policy

General

Your privacy is important to us. To better protect your privacy, we provide this Privacy Policy outlining how we collect, process, and use the data gathered about your behavior on our website. We also inform you about the choices you have regarding the collection and use of your information.

To make this notice easy to find, it is available on our website at any time personal identifiable information may be requested.

What is personal data?

Personal data refers to any information that can be related to you. When you use this website, we collect and process various types of such information. This occurs, for example, when you:

  • Purchase a product on our webshop

  • Subscribe to our newsletter

  • Contact us through a contact form

Why do we collect personal data?

We only collect the personal data that you voluntarily provide on our website or for which you otherwise give consent to collect. We collect personal data:

  • To send you marketing material for which consent has already been given

  • To provide you with information about products/services you have previously purchased from us

  • To contact you if you have filled out our "contact us" form

  • To provide you with additional information and details if you have signed up for an event

  • To process job applications

  • To handle invoices, order confirmations, license information, etc.

What personal data do we collect?

To the extent that you explicitly consent and enter the information yourself, we process the following types of personal data:

  • Your contact details such as name, email address, phone number, etc.

  • Your employment information such as job title

  • User information such as username, passwords, login details, and security questions

  • Your credit card information

  • Information from your web browser such as IP addresses, browser type, and language

  • Information from third-party networks such as Facebook.

How do we collect personal data?

We collect your personal data through our website and third-party software. We collect your personal data through forms on our website and through the use of cookies to gather data about your behavior. Cookies are small text files that contain a series of characters and uniquely identify a browser. Most browsers are originally set up to accept cookies. However, you may be able to change your browser settings to refuse third-party cookies or specify when a third-party cookie is sent. If you want to learn more about cookies and how they work, you can visit www.allaboutcookies.org.

In addition to the personal data we collect through our website, we use various third-party software to collect data on this website. Below, we have described the different types of third-party software used on our website:

  • Google Analytics: Google Analytics gives us access to your behavior on our website and collects data using cookies. These cookies collect information about your use of our website, including your IP address for tracking your behavior. We also use Google Analytics for our marketing, so you may experience dynamic ads after visiting our website.

  • MailChimp: We use the email program MailChimp to send newsletters and offers to our customers. Through MailChimp, we collect email addresses, IP addresses, and timestamps used to send relevant newsletters.

  • Facebook: We use Facebook Pixel & Cookies to deliver more relevant marketing to users of our website.

Data about your use of this website, which ads you receive, any clicks on them, geographical location, IP address, etc., may be shared with third parties to the extent you explicitly consent and enter the information.

You can review and edit your cookie preferences here

Extended services on the website that may collect information

We collect information about you through the ordering process on our webshop:

Information we collect and store

When you visit our webshop, we will track:

  • Items you have viewed: We will use this information, for example, to show you items you have recently viewed.

  • Location, IP address, and browser type: We will use this information for purposes such as calculating VAT and shipping.

  • Delivery address: We will ask you to enter this so we can, for example, calculate shipping costs before you place an order and send you the order.

We also use cookies to keep track of cart contents while you use our webshop. When you purchase items from us, we will ask you to provide us with information including your name, billing address, delivery address, email address, phone number, credit card/payment information, and optional account information such as username and password. We will use this information for purposes such as:

  • Sending you information about your account and order

  • Responding to your inquiries and requests, including refunds and complaints

  • Processing payments and preventing fraud

  • Setting up your account for our webshop

  • Complying with any legal obligations we have, such as calculating VAT and fees

  • Improving our offerings in the webshop

  • Sending you marketing messages, if you choose to receive themIf you create an account, we will store your name, address, email address, and phone number, which will be used to populate the checkout for future orders.

Generally, we store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as required by accounting law in relation to VAT and accounting. This includes your name, email address, billing address, and delivery address.

We will also store comments and reviews if you choose to add them.

Employees who have access

Employees have access to the information you provide us. For example, administrators as well as webshop managers have access to:

  • Order information such as what was purchased, when it was purchased, and where it should be sent

  • Customer information such as your name, email address, and information about billing and shipping

Our employees have access to this information to fulfill orders, handle refunds, and support you.

What information we share with others

We share information with third-party companies that help us manage our orders and services to you; for example:

  • Payments: We receive payments via PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the total purchase amount and billing information.

Please see the PayPal Privacy Policy for more information.

How long we retain your data on the website

Your personal data will be stored for as long as necessary. This means that when your personal data is no longer relevant for us to retain, it will be automatically deleted securely. There is a possibility that we may process your data for statistical purposes, but in this case, your data will always be anonymized.

How can you access the personal data we collect about you?

You have the right to be informed about what personal information we process about you. You can also object at any time to the use of information if it is no longer necessary for us to keep your data. Below, we have specified how you can do this: gøre dette:

  1. Access and rectification of personal data

    You always have the option to request a copy of the personal data we have about you. If you discover errors or outdated information, you also have the option to request any corrections from us. If you no longer wish to retain your personal data information with us, you have the right to request to have your personal data deleted. However, this can only occur when it is no longer necessary for us to retain your data.

  2. Right to opt-out of marketing communication

    If you no longer wish to receive email marketing from us, you have the right to withdraw your consent. However, please be aware that this form of communication does not cover administrative communications such as order confirmations, emails regarding account settings—including password changes—and related messages.

How we secure your personal information

We process your data with care. This means that we are committed to preventing disclosure, unauthorized access, or alternative processing of our customers' personal data collected on this website.

Responsible

This website and this privacy policy are owned and published by:

Company: DECOFLAME ApS

Address: Vang Mark 2

Postal Code: 9380 Vestbjerg

Phone: 96304800

Email: info@decoflame.dk


If you wish to complain about our processing of your personal information, you can do so to the Danish Data Protection Agency, at the address: Borgergade 28, 5th floor, 1300 Copenhagen, telephone: 33 19 32 00, email: dt@datatilsynet.dk.